xbgee FAQ — All your questions answered

Create an account at xbgee for the first time, log in, and deposit at least ৳200. A 200% bonus will be added automatically on your first deposit, up to a maximum of ৳20,000. For example, if you deposit ৳1,000 you will receive a ৳2,000 bonus and your total balance will be ৳3,000. No separate code is needed — the bonus activates on your first deposit alone.

A wagering requirement is the condition that sets how much you need to bet before you can withdraw earnings from a bonus. At xbgee it is 10 times the bonus amount only — not the deposit amount. Example: if you receive a ৳2,000 bonus, you must place ৳2,000 × 10 = ৳20,000 in bets, after which you can withdraw winnings from the bonus.

Slot games generally contribute in full toward completing wagering. Live casino games and sports betting may count at a partial or different rate. For the specific list, check xbgee's terms and conditions page or ask in live chat. The general rule is: the higher the variance of the game, the more it contributes.

Yes, you can request to cancel a bonus at any time before wagering is complete. However, cancelling will remove the bonus balance and all winnings earned from the bonus — only your original deposit portion will remain. Contact the support team via live chat to request a cancellation.

Once a bonus is activated, the wagering requirement must be met within a set time limit. If the time limit passes, the bonus expires automatically. Read the terms and conditions page for the exact duration. If you are unable to meet the requirement in time, contact support — they will assist you as needed.

xbgee has three VIP levels: Bronze — up to 0.4% weekly cashback; Silver — up to 0.8% weekly cashback; and Gold — up to 1.2% weekly cashback. Each higher level comes with more benefits and an increased weekly cashback rate.

Each week, a set portion of your total bets is returned to your account as cashback. At the Bronze level you receive up to 0.4%, Silver up to 0.8%, and Gold up to 1.2%. The amount is credited directly to your wallet and is generally calculated at the start of the new week. Separate wagering requirements may apply to cashback — contact support for details.

Playing regularly and actively using the platform is the key to moving up. The more you play and the more active you are, the faster you will advance from Bronze to Silver and from Silver to Gold. Check your account dashboard or contact live chat support to see your current level and progress.

In addition to cashback, higher VIP level members may receive priority support, early access to special promotions, and invitations to selected events. Gold members enjoy exclusive personal benefits not available at lower levels. Contact the support team for a full list of specific benefits.

Staying at a VIP level requires maintaining a certain level of regular activity. Extended inactivity may result in a level review. However, xbgee values its active players and generally gives notice before any level change. Contact support with any questions about your level.

The minimum withdrawal amount at xbgee is ৳800. Withdrawal requests below this amount will not be accepted. For deposits, the minimum is ৳200. The withdrawal limit is the same across all three methods — bKash, Nagad, and Rocket.

Withdrawal processing at xbgee generally takes 10 to 45 minutes. This applies to all methods — bKash, Nagad, and Rocket. The process is faster when account verification is already complete. It is therefore a good idea to complete identity verification right after registering your account.

Withdrawals are normally completed within 45 minutes. If it shows as "pending" for longer than that, first make sure your account verification is complete. Then contact support via live chat or email at [email protected]. They will find the cause of the issue and help resolve it as quickly as possible.

Yes, but winnings earned from a bonus can only be withdrawn after the wagering requirement has been met. For the welcome bonus, you must wager 10 times the bonus amount (for example, ৳20,000 in bets for a ৳2,000 bonus). Whatever you win after meeting the requirement is fully withdrawable — subject to the ৳800 minimum.

Yes, xbgee's withdrawal service runs 24 hours a day, 7 days a week — with no exceptions on holidays. Whether it is night or early morning, Friday or a public holiday, whenever you make a request the processing is completed within 10–45 minutes. This is a core benefit of xbgee's mobile-first service.

The xbgee support team is active 24 hours a day, 7 days a week — there are no set office hours. Help is available at any moment according to Bangladesh Standard Time (BST, UTC+6). Whether it is 3 AM or 6 AM, support is always there.

xbgee has two support channels: live chat — chat directly on the website with immediate responses; and email — send a message to [email protected]. Live chat is best for urgent issues, and email is most convenient for detailed questions or sending documents.

Yes, the xbgee support team serves customers in both Bengali and English. With the Bangladeshi market in mind, xbgee ensures comfortable communication in Bengali across all its support channels. Ask your question in whichever language you are comfortable with.

Have the following ready for a faster resolution: your registered email or username; a brief description of the issue (when it happened, what occurred); a transaction ID or screenshot if applicable; and your preferred language for communication. Having this information prepared in advance helps the support team assist you quickly and effectively.

Yes. xbgee uses SSL encryption to keep all information secure. Your personal and financial information is handled under a strict privacy policy. Information shared with the support team is used solely to resolve your issue. Read our privacy policy for full details.